Back and forth conversation ala chat | Voters

Back and forth conversation ala chat

under review

David Hime

We need the ability to go back-and-forth with a patient when we’re doing a virtual check up. I know we can use other platforms for the ongoing conversation but it would be nice to contain it all within the virtual check up software

March 22, 2020

Amy Facciolla

I agree! And also a way to send a photo back to the pt, for example, we see their elastic pattern needs to change and we can show them the new pattern ON their picture by marking on it OR the ability to upload from our computer a pic of the elastic pattern card.

Jon Scott

I agree, it would be much more efficient with regard to communication.

Israel Jernigan

Merged in a post:

Two Way Texting

CPG Manager

Integrate two-way texting direction into app in a way that makes sense and can coexist with offices pre-existing sms solutions

March 26, 2020

Israel Jernigan

marked this post as

under review

We're looking into how we can best handle this with the current structure. We're fielding other's ideas and needs as well to make sure we don't overlook how best to make this work.

CPG Manager

This is actually a bit more complicated than most might think. There are a few reasons for this:  1) Most people have already assigned their landline numbers to a textable service - once you do that, you can't integrate two
services on the same line.
2) We want to make sure that it doens't turn into a patient comms system. this is not
 designed for that (though we could build it), we want to make sure that we don't confuse offices and patients. 
Nonetheless, this is in the works!

Jon Scott

CPG Manager: How about a limited number of back and forth questions? That way if I respond to a virtual checkup with an important follow up question they can respond and possibly resolve the issue before I have to pick up the phone.